Frequently Asked Questions

If you have a specific query about our school trips, you may be able to find the answer below in our frequently asked questions. For any questions that aren't answered below, feel free to get in touch with one of our expert travel consultants who will be happy to help.

  • Why should I give permission for my child to go on the tour?

    Study Experiences provide safe, secure, educational visits that are affordable. Trips away from home help your children develop their sense of independence, learn about a new culture and encourage bonding with their class.

    We know how valuable these experiences are and that is why we provide high quality trips that are expertly delivered so that your child’s enjoyment of the trip is not spoilt in any way. All the visits we suggest for the itinerary have strong educational content and we recommend the most enjoyable, interactive and hands on visits so your pupils get the most from their time away.

    Every element of a Study Experiences trip is designed with safety in mind whilst ensuring your child is given the opportunity to “grow” as an individual and experience / develop skills taking them into adult life.


  • What about healthcare in Europe?

    If you are a UK resident, you are entitled to medical treatment that becomes necessary, at reduced cost or sometimes free, when temporarily visiting a European Union (EU) country, Iceland, Liechtenstein, Norway or Switzerland. Only treatment provided under the state scheme is covered. However, to obtain treatment you will need to take a European Health Insurance Card (EHIC) with you. Please note: Not all UK residents are covered in Denmark, Iceland, Liechtenstein, Norway or Switzerland.

    Click this link for further information:

    Further information regarding healthcare abroad can also be found at: Healthcare Abroad

    This is likely to change post Brexit. Please check our travel news blogs for regular updates on how Brexit will affect travel abroad. 

  • What should happen in the event of a terrorist attack?

    These attacks, whilst in the news recently, are relatively rare. If an attack happens in a destination within a week of your travel dates, your tour operator will take advice from the Foreign & Commonwealth Office. As an experienced tour operator, Study Experiences would normally advise against immediate travel (within a few days) irrelevant of the FCO guidance.

    Even when FCO travel restrictions are relaxed, Study Experiences will happily work with schools uncomfortable continuing with their original plans.

    Study Experiences will endeavour to keep your learning outside the classroom plans on track and where necessary look to change dates or switch destination, often at no extra cost.

    Educational tour operators who are fully STF bonded are bound by high standards of safety management and must have a 24 hour emergency system in place. Should events occur whilst you are on tour, you can be assured of expert advise and support to quickly and effectively place your group in the safest place possible.

    In the event that the FCO advise against travel, STF members are bound by the Package Travel Directive to offer either a full refund or an alternative tour.

  • What happens if there is a disruption to our travel plans i.e strikes at ferry ports?

    Study Experiences offer a 24 hour emergency helpline, which means we provide you with support and advice around the clock. With Study Experiences you will also have the added support of your Tour Manager. An efficient tour operator should be able to ensure you carry on with your planned tour by arranging alternative crossings or solutions; providing it is safe to do so.

  • What happens if I have students on the trip who are not British Citizens?

    Any children who are not British Citizens will need to have the correct VISA. You can visit for more information.

  • What is your advice on passports?

    For teachers wishing to arrange an overseas tour for their students, ensuring that every member of the group has accurate and valid documentation both to enter the destination country and then to return to the UK is essential.

    Invalid passports, names on passports that do not match airline tickets, the lack of a visa for a non-UK passport holder and other documentation problems can have serious consequences for the smooth running of your tour arrangements. Ensuring you avoid problems with passport and visa documentation is not difficult but does require you to be methodical in your approach.

    You are planning to arrange collective passports for your group, please note we are not able to apply for this passport on your behalf. We advise that this is done as soon as possible as these can take as long as 10 weeks to process through.

    Should you have any specific concerns, we strongly recommend that you consult with the UK Passport Office and/or the appropriate destination embassy. To visit the useful passport website 'Gov.UK Website - Passport Information'.

    Please check our travel news blogs for regular updates on how Brexit will affect travel abroad. 

  • When do you need the final passport information submitted?

    Final passport information is normally required four weeks prior to your departure, however some airlines may require this as soon as the first point of booking. We are not able to print boarding passes until we have received all passport information.

  • What happens if my flight is delayed?

    We always arrange airport assistance for our customers, so if your flight is delayed your contact at the airport will stay with you, find a location where you can all stay together and work with the airlines to keep you informed. They’ll also contact us so that we can cover any amends to your itinerary.

  • Can you cater for special dietary requirements?

    Provided you give us the information in advance we will work with your accommodation or restaurants on providing vegetarian options and allergy/special dietary requirements.

    We always advise you to double check with the hotel/restaurant when you check-in to reconfirm they understand these requirements. Should you have more specific requirements as a group such as Halal or Kosher food then you must advise of this at enquiry stage and we will research the availability of relevant restaurants before we take your enquiry any further.