Click here for our Covid-19 Promise. For other important travel information visit our safety and support area.

PLAN AND BOOK WITH CONFIDENCE – OUR PROMISE TO YOU

PLAN & BOOK WITH CONFIDENCE – COVID PROMISE

Your students don’t have to miss out on the unique experiences that a tour can create. We want to be as open, honest and informative as possible so that we can take the next step together to work on that long awaited educational tour, whether that be for a day in the UK or beyond. Either way you can plan with confidence.

We know that you, your students and your parents & carers will have a lot of questions before deciding to travel post-Covid-19. By way of reassurance, we have included STF Travel Sure Insurance, backed by ABTA and underwritten by AXA* into all our tour quotations (see link) https://travelsure.abta.com/stf/ which alleviates many of the concerns regarding COVID-19 and when you are ready to book your tour this year, you will also receive the following safeguards.

Within 12 weeks prior to departure - Free postponement 

When you book a tour for travel and depart before 31st July 2023 if you wish to postpone for reasons linked to Covid-19 and it is within 12 weeks of your departure date, you can do so for free. 

Within 21 days of departure - Full refund if your tour is cancelled due to Covid-19 

If your trip is affected by Covid restrictions within 21 days of travel and you are unable to postpone, we will give you a full refund.

Within 21 days of departure – free postponement if you are affected by a local lockdown

Your group can postpone if a local lockdown is in place by instruction of the UK Government within 21 days of travel which effects the establishment authority and restricts the group movement and / or prevents the group from travelling.

Flexible Deposits

If you need support with more flexible deposit payment terms then please contact us and we can discuss what will work for you. 

Full Refund Applies Only:

  • If STF Travel Sure insurance / school or college RPA / Government backed indemnity insurance will not cover your claim
  • To bookings made before 23rd December 2021
  • If you are due to travel within the next 21 days
  • If the FCDO advise against travel to your destination
  • Quarantine is required upon arriving in your destination or upon returning home from your destination
  • If a national lockdown in the UK prevent your departure
  • If you have adhered to the deposit payment schedule
  • If you cancel as a group. Standard terms and conditions will apply if individual travellers choose to cancel

 

*If you opt out of taking this insurance you will not benefit from the cover detailed in the policy documents and should ensure you have adequate insurance cover for all party members.

We strongly advise that you carefully read all the terms & conditions that apply to these statements.

Visit Terms & Conditions for more information>>

 

 

We understand that you may have a number of questions or concerns around areas such as booking guidelines, safety measures or insurance queries for travel in the future. Our FAQs will provide you with more information to support your planning.

Visit FAQs for more information>>


I have to say, you and the Study Experiences team have impressed me with your response to this difficult situation - especially at a time where we are all trying to navigate around updates and guidance on nearly a daily basis. As a result of your actions, we wouldn't hesitate to rebook with you in future years. This has helped you as a company to raise your head above the parapet as I know other providers are not being as supportive.  

Devoran School |